SSofia Rossisofia@brightcart.example17:30
Hi team,
Two of our teammates haven't received their invitations. Could you check?
Duplicate replies
Reduce duplicate replies in a shared inbox
See who is already replying before you start your own. Gmail and Outlook don’t show this on their own. In Inbox Works, the list shows who is replying, and Send stops once if a teammate is already writing.
How it works
The list and the email show “Aki is replying” while Aki writes.
If you press Send while a teammate is replying, Send stops once: “Aki is replying now”. Choose Send anyway, or leave it to them.
What you can do with your current tools
| How | Limit | |
|---|---|---|
| Agree who answers1 | Post a quick “got it” in your team chat before replying. | That adds a step to every email you take. |
| A Google Group’s collaborative inbox2 | Take or assign a conversation in Google Groups before replying. | It shows who is responsible for it; Google’s help doesn’t describe showing who is replying now. |
| Outlook categories3 | Give each person a category and mark emails with it. | Depending on your setup, categories may not show the same on every computer. |
| Inbox Works | The list shows who is replying, and Send stops once if a teammate is already writing. | You can override the warning with Send anyway. Two people can still choose to send. |
Limits and sources
Limits
- Seeing who is replying doesn’t make anyone responsible for the email. To give it to one person, add Hand off.
- Google Workspace, in early access by approval: forward your shared address to Inbox Works, and replies go out from your own Google account. Microsoft 365, in early access by approval: sign in once to connect your shared address, and replies go out from it.
Sources
- Agree who answers. r/smallbusiness · Hacker News
- A Google Group’s collaborative inbox. Google Workspace help
- Outlook categories. r/Outlook · Microsoft Q&A
Summaries of the linked threads and help pages, read 12, 13 and 30 October 2026.
Related Add-on
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Hand off
Assign an email to a teammate
Give an email to a teammate, or take one yourself. It stays with that person, even when someone else replies.
Questions
Does the customer see who is replying?
No. It’s for your team only.
Can we use it with our own email now?
On Google Workspace and Microsoft 365, yes, by approval: early access is open, so ask for it and we write when your team can start. The demo, with sample email, is open now.
Two people, one email.
The demo opens this scenario with a sample team and points to the email to open.