How-to
Shared inbox how-to guides
Step-by-step guides for shared email in the tools your team already uses, from those tools’ own help pages.
Google Workspace
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Assign in Groups
How to assign conversations in a Google Group
Take or assign each conversation in a group’s collaborative inbox, see who has what, and mark it complete.
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Google Workspace vs Inbox Works
How to set up Google’s three ways
A Google Group’s collaborative inbox, Gmail delegation and Google’s shared inbox: who turns each one on, and where.
Gmail
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Gmail reminders
How to get a reminder when a customer doesn’t reply in Gmail
Snooze a sent email, turn on Gmail’s follow-up Nudges, or keep a Waiting label.