Front vs Inbox Works

A Front alternative for small email teams

Inbox Works is shared email for small teams: one price for the whole team, and emails that come back from what you write.

Which fits

FrontYou need it today, or with chat and SMS beside email.
Inbox WorksA small team on one shared address, without paying per person. In early access for teams on Google Workspace and Microsoft 365, by approval; try the demo now.
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Front and Inbox Works, side by side

Front, Starter for emailInbox Works
Price$35 a seat a month, billed monthly; up to 10 seats1Planned Free for up to three, with “Sent with Inbox Works”; Team, US$29 a month for the whole team
Follow-upsSnooze or Send & snooze to a time you pick, cancelled if they reply7; delayed rules on Professional and above8From what you write; a promise stays when they reply
Who is replying nowReplying indicators and live shared drafts; a warning at Send isn’t described5Shown while they write; Send warns you before a second reply
Moving to the next emailA speed figure isn’t publishedUnder a tenth of a second, measured
KeysMany shortcuts in 4 preset sets; single shortcuts can’t be changed910Every action has a key
Comments and assigningInternal comments with @mentions; Assign6Comments beside the email; Hand off, an Add-on
Asking for what’s missingAn ideas portal, reviewed weekly; no reply time promised11Ask for an Add-on; a reply within two working days
Mail it connectsGmail, Google Groups, Office 365 and more34Google Workspace and Microsoft 365, in early access
Past emailThe last 50,000 messages from a Gmail or Office 365 inbox3From the day you connect
Channels and appsWeb, desktop and phone apps2; one channel type on Starter, chat and SMS beside email on Professional and above1Email, in the browser

In the app for early-access teams on Google Workspace and Microsoft 365, and in the demo for everyone.

Sources and how this was read

Front’s column is from Front’s own pages, read 30 October 2026 (sources 9–11 on 9 November 2026). “Isn’t described” and “isn’t published” mean we didn’t find it in the pages listed here.

Sources

  1. Pricing — Front
  2. Download Front — Front
  3. Importing email history — Front help
  4. Connecting a Google Group — Front help
  5. Replying indicators and shared drafts — Front help
  6. Comments and @mentions — Front help
  7. Snooze and Send & snooze — Front help
  8. Delayed rules — Front help
  9. Keyboard shortcuts — Front help
  10. Customise Command + Shift + Number app switching keyboard shortcuts — Front Community, answered 7 July 2025
  11. Everything you need to know about ideation — Front Community

What Inbox Works does differently

One price for the whole team. Planned

Front’s Starter is $35 a seat a month, billed monthly. Inbox Works is planned at US$29 a month however many people answer, and free for up to three, with “Sent with Inbox Works” on each email.

See the pricing
Sources

Front’s Starter, billed monthly, up to 10 seats, as listed on Front’s pricing page on 30 October 2026. Inbox Works’ plans are planned (pricing).

A team of 5

  • Inbox WorksTeam, planned, for the whole teamTeam, planned$29
  • Front$35 a person$175

Your promise comes back, even after they reply.

Write “I’ll send the plan on Friday.” On Friday the email is back in the Inbox with that sentence, even if the customer replied in between. Front’s Send & snooze is cancelled when they reply. Inbox Works won’t catch every promise.

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Sources

Snooze and Send & snooze, Front help, read 30 October 2026.

When Front fits better

  • You need a shared inbox today, without an approval step.
  • You want your past email brought in.
  • You answer chat or SMS beside email.

Questions

Is Inbox Works cheaper than Front?

On the planned prices, yes, for teams of up to 10 paying monthly: five people on Front’s Starter pay $175 a month, and Inbox Works Team is planned at US$29. Included mailboxes and future Add-on pricing aren’t confirmed yet, and Inbox Works is in early access.

Does Inbox Works work inside Gmail?

No. It’s a separate app in the browser. Early access is open to teams on Google Workspace and Microsoft 365, by approval.

What happens to our email in Front?

With Gmail sync, replies sent from Front are also in Gmail’s Sent; not with a Google Group or SMTP forwarding. Front’s export of shared inboxes, comments included, goes through its support. Inbox Works doesn’t import either, so keep the copies you need (Front help: Gmail sync, export).

Your promise comes back on its day.

A sample team, a reply with a day in it.

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