Hand off

Assign an email to a teammate

Give an email to a teammate, or take one yourself. The person who has it keeps it, even when someone else replies, so a long conversation stays with one person.

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How it works

An Admin adds Hand off for the whole team, on the Add-ons page.

Each email’s header has an owner button: choose yourself, a teammate, or No owner. An email with no owner offers Take. You choose by hand; Inbox Works never picks one.

Each row in the list shows the email’s owner.

The owner stays the same when someone replies, Kei or anyone else.

When teams add it

Someone is away.

Give an absent teammate’s open emails to the person covering, then give them back when the teammate returns.

One person looks after one kind of email.

Give invoices to Kei and installs to Aki.

A long conversation.

The email keeps its owner when another teammate replies.

Related use cases

  • Duplicate replies

    Reduce duplicate replies in a shared inbox

    When teammates reply separately, it can be hard to tell who is already writing.

  • Missed replies

    Reduce missed replies in a shared inbox

    When a team shares one mailbox, an email can look handled just because someone opened it.

  • Team discussion

    Discuss a customer email with your team before replying

    When a reply needs a teammate’s input, the email gets forwarded or pasted into a chat, and the discussion ends up somewhere else.

  • Who is handling what

    Know who is handling each email in a shared inbox

    When everyone can answer every email, it is easy to lose track of who is responsible for which one, especially when someone is away.

Questions

What changes if we don’t add it?

No email shows an owner. You still see who is replying.

What happens if we remove it?

Removing Hand off hides the owner controls and indicators. It does not move emails or change existing owners. Adding it again shows the same owners.

What does it cost?

Free during early access. Hand off and the other current Add-ons are included in the planned price. Prices for future Add-ons are not yet confirmed.

Hand it off.

The demo opens this scenario with a sample team and points to each step.

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